Give Iridize a try. Our interactive guides can be customized, to target user roles, individuals, and groups based on user behavior.
Iridize meets all the requirements of the question:
- Multiple guides (on multiple pages as well as single page apps)
- Content reuse
- Multiple Authors – Easy collaboration as well as share guides to get feedback
- WYSIWYG editing, and also easily embeddable rich media in guides (images, videos, links, GIFs, etc.)
- Compatible with Mac OSX and most operating systems and browsers
Some other things Iridize is good with:
- Smart user engagement guides that respond to rules and conditions
- Detailed analytics : Track user engagement through guide activity
- Export of guides to HTML / PDF : instant creation of the knowledge base of your group of guides
- Effective release notes , so your users don't miss out on new features
What an arrangement it is!
Whatfix is a SaaS
tool that allows you to create real-time interactive guides that are
used as user manuals, support documents, knowledge base articles, etc. These
interactive manuals / user guides are easy to create and understand.
Interactive user manuals help users
navigate the website or a web application. They appear as tooltips or
balloon tips that highlight particular elements in web applications that prompt
the user to take action.
By interactive user guides I mean
something like this
User manuals once
created with Whatfix are automatically generated in multiple forms such as a
video/slideshow/pdf etc.
Our step-by-step guidance system guides
users in real time, from the beginning of a task to its successful completion.
Disclosure: I work at Whatfix
I would consider using DITA, especially
if software developers use XML and are interested in the documentation
workflow.
There are many DITA authoring systems, including open source
tools. But if I were in the market, I'd seriously consider Adobe Technical
Communication Suite, which has a good track record and now includes DITA
support.
